Senior Manager, IT Enterprise Applications, Digital Workplace

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the technical roadmap, governance model, and architecture for ServiceNow, Atlassian, and associated Employee Experience platforms.

• Mentor, coach, and nurture platform administrators, developers, and technical architects, focusing on performance management, staffing, and career advancement.

• Oversee platform delivery by effectively planning, prioritizing, and launching functionality and enhancements.

• Lead platform governance and steering committees, aligning stakeholders on priorities and roadmap decisions.

• Act as the technical escalation point for critical service disruptions and address cross-domain, vendor, and stakeholder issues.

• Manage vendor relations, licensing, contracts, budgets, utilization, spend forecasting, ROI, and prevention of SaaS sprawl.

• Collaborate with IT, Security, and business stakeholders to design and govern integrations and automated workflows across enterprise and workplace systems.

• Provide guidance to departments on platform capabilities for new systems and significant process changes.

• Spearhead the evaluation and implementation of AI-powered platform capabilities and utilize AI tools to automate manual tasks and enhance team efficiency.

• Partner with the Senior Director of Enterprise Applications on long-term platform strategy.

⛳️ Requirements

• A minimum of 8 years of experience in delivering and managing enterprise applications and collaboration platforms within a complex, cross-functional IT environment (required).

• At least 5 years of experience in coordinating tasks across internal teams and external vendors, including managing SaaS budgets, contracts, and license negotiations with an emphasis on cost optimization and preventing sprawl (required).

• A minimum of 3 years in a formal people-management position involving hiring, performance management, and team development (required).

• Extensive platform architecture experience with hands-on configuration and administration in ServiceNow or Atlassian (required).

• Strong executive communication and stakeholder management capabilities across both technical and business audiences (required).

• Familiarity with architecting and governing complex enterprise IT platforms across multiple vendor ecosystems (preferred).

• Experience in building integrations and automated workflows using REST/SOAP APIs and identity providers such as Okta/Azure AD (preferred).

• Practical experience with AI tools and assessing AI-enabled platform features (preferred).

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (preferred); a combination of relevant education and experience will be considered.

• Relevant certifications in ServiceNow or Atlassian (preferred).

🏝️ Benefits

• An open, flexible culture grounded in respect and trust.

• Prioritization of work-life balance.

• Opportunities for career advancement, including both vertical and horizontal paths.

• Access to training and professional development opportunities.

• Best-in-class, sales-focused Bootcamp training.

• Chance to make a significant impact for over 75,000 global customers.

• An inclusive and supportive work environment.

• Reasonable accommodation support for disabilities and religious beliefs.

• Commitment to equal opportunity employment.