Tier 1 Customer Support Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Comply with all HealthStream security policies, procedures, and required training.

• Offer support via phone, email, and chat channels.

• Collaborate with customers and internal teams to efficiently resolve issues.

• Diagnose and troubleshoot reported problems.

• Grasp and address technical challenges.

• Forge strong relationships with both colleagues and customers.

• Identify, test, and verify issues effectively.

• Deliver clear documentation of issues to development teams.

• Work cross-functionally on initiatives focused on customer satisfaction.

• Engage in testing of new features and releases.

• Suggest product improvements based on data and customer insights.

• Provide outstanding customer service and product support.

• Champion HealthStream clients and enhance the overall customer experience.

⛳️ Requirements

• Minimum of one year of experience in a technical help desk or support role.

• A bachelor's degree in a relevant field is preferred.

• Educational requirements may be waived for candidates with substantial practical experience.

• Practical knowledge of the healthcare sector is advantageous.

• Exceptional and engaging phone communication skills.

• Strong written communication skills with the ability to convey information clearly, concisely, and thoughtfully.

• Proficient problem-solving and prioritization abilities.

• Capability to communicate solutions to both technical and non-technical clients.

• Ability to identify root problems and offer effective resolutions.

• Active listening skills and a commitment to customer advocacy.

• An unquenchable curiosity about how things function.

• Familiarity with Microsoft operating systems.

• Experience with Salesforce and Microsoft Teams is beneficial.

• Basic knowledge of SQL is a plus.

• Willingness to work a flexible 8-hour schedule with coverage between 7 AM–7 PM CST, Monday through Friday.

• Ability to collaborate effectively while maintaining high-quality standards.

🏝️ Benefits

• Competitive compensation and bonuses.

• Comprehensive insurance plans.

• Support for mental and physical health.

• Flexibility for remote work.

• Reimbursements for fitness center memberships.

• Generous paid time off for volunteering.

• Wellness workshops available.

• Buddy program for new HealthStream employees.

• Opportunities for career advancement.

• Continuous learning and development opportunities.

• Flexible work environment.

• Paid time off policies.

• Parental leave benefits.

• 401k and Roth retirement options.

• Flexible spending account availability.

• Health savings account options.

• Life insurance coverage.

• Short- and long-term disability insurance.

• Medical bridge insurance.

• Critical illness insurance.

• Accident insurance options.

• Identity protection services.

• Legal protection offerings.

• Pet insurance options.

• Employee assistance program.

• Fitness reimbursement benefits.

• Complimentary employee parking at our Resource Center in Nashville.

• Company-sponsored onsite social events for professional development, connection, and celebration.