Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +37 more states.

📋 Description

• Act as the primary liaison for clients.

• Oversee both incoming and outgoing customer communications.

• Address and respond to customer queries.

• Deliver outstanding customer service through active listening.

• Handle confidential customer information with care.

• Aim to resolve issues during the first call whenever feasible.

• Maintain appropriate communication with customers.

• Address and de-escalate customer concerns effectively.

• Elevate interactions as needed.

• Monitor call-related data for auditing and reporting purposes.

• Provide insights on call-related issues.

• Engage in upselling when appropriate.

• Utilize web-based tools to address inquiries and enhance the customer experience.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be 18 years of age or older.

• Capable of typing a minimum of 25 words per minute.

• Proficient with desktop computer systems.

• Basic knowledge of Windows-based systems.

• Previous customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

• Ability to adhere to established procedures.

• Capacity to work collaboratively with teammates, supervisors, and support teams.

• Exceptional communication, listening, and analytical abilities.

• Strong organizational and problem-solving competencies.

• Ability to prioritize tasks and perform well under pressure.

• Willingness to work within a structured schedule that includes various shifts.

• Excellent critical thinking skills.

• Designated workspace near a router for a hardwired Ethernet connection.

• Internet speed of no less than 15 Mbps download and 10 Mbps upload.

• ISP latency must be below 50ms.

• Internet connection must not be satellite, mobile data/hotspot, P2P, or VPN.

• Proof of internet speed is required.

🏝️ Benefits

• Medical, vision, and dental health coverage.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs.

• 401(k) retirement plans.

• Life insurance options.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance availability.

• Flexible Spending Account (FSA) plans.

• Discounts from various retailers.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.

• Support for active-duty service members, veterans, and military families.