Third Party Medical Collector

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Handle inbound customer calls

• Initiate outbound calls to reach consumers about overdue accounts

• Persuade patients professionally to settle outstanding medical debts

• Negotiate payment plans

• Address stalls and objections while suggesting financial sources for debt repayment

• Leave messages for consumers using a prescribed script

• Update customer records with the latest information

• Document call outcomes, dispositions, and pertinent notes in the system

• Comply with departmental and client production standards

• Manage medical records with accuracy and confidentiality in accordance with HIPAA, Federal, State, and company guidelines

• Execute additional tasks as assigned by the manager

⛳️ Requirements

• A high school diploma or GED is mandatory

• A minimum of 1 year of relevant experience is preferred

• Prior experience in medical collections is essential

• Experience in a call center environment is required

• Strong organizational and communication skills are necessary

• Capability to utilize professional language and grammar

• Full understanding and adherence to all Federal and State regulations, including HIPAA and FDCPA

• Intermediate to advanced proficiency in Microsoft Word and Excel

• Strong multitasking abilities with the capability to manage a high volume of calls in a fast-paced setting

• Excellent telephone communication and negotiation skills

• Ability to talk and type simultaneously

• Proficiency in performing addition, subtraction, multiplication, division, and percentage calculations

• Minimum typing speed of 25 words per minute

🏝️ Benefits

• Medical

• Health Savings Account for High Deductible Medical plan

• Dental

• Vision

• Life Insurance

• Disability Insurance

• Retirement plan with Company Matching

• Paid Time Off & Holidays

• Employee Assistance Program

• Referral Program