Therapist Credentialing Associate – Physical Therapy

This is a fully remote position, open to applicants in Alabama, +14 more states.

📋 Description

• Oversee the complete credentialing process for designated therapists.

• Examine credentialing documentation and perform primary source verifications.

• Ensure that credentialing files comply with internal, payer, partner, and regulatory standards.

• Keep precise records in HubSpot, CAQH, CMS, and other credentialing systems.

• Engage with therapists concerning missing documents, inconsistencies, and the status of applications.

• Detect and address credentialing challenges, escalating as necessary.

• Collaborate with Enrollment, QA, Therapist Success, and other teams to ensure timely onboarding.

• Take part in departmental and cross-functional initiatives.

• Adjust to evolving workflows, policies, tools, and regulatory standards.

• Contribute to quality assessments, audits, and enhancements of processes.

• Offer informal guidance and share knowledge with Credentialing Associate I team members.

⛳️ Requirements

• 1–3 years of experience in healthcare credentialing, provider enrollment, or a closely related operational position.

• Familiarity with credentialing systems and tools, including CRM platforms, CAQH, and CMS-related processes.

• Strong attention to detail and a dedication to delivering accurate, compliant work.

• Exceptional written and verbal communication abilities.

• Capability to clearly articulate credentialing requirements to therapists and internal stakeholders.

• Proven track record of managing multiple credentialing files while adhering to deadlines.

• Robust problem-solving skills with the capacity to identify issues, ascertain root causes, and implement solutions.

• Ability to thrive in a dynamic environment with shifting priorities.

• Must reside in one of the eligible U.S. states: Arkansas, Kentucky, Mississippi, South Carolina, Virginia, West Virginia, Alabama, Florida, Georgia, Idaho, Michigan, Missouri, Indiana, New Jersey, Ohio, Texas (excluding Houston), Tennessee, or Wisconsin.

🏝️ Benefits

• Opportunity to advance with a start-up that is transforming the delivery of physical therapy.

• Supportive leadership with numerous opportunities for those looking to grow alongside Luna.

• Full-time remote position.

• Paid Time Off including holidays.

• 401k plan.

• Medical, dental, and vision coverage effective on the first of the month following the start date.

• Company-paid life insurance, and much more!