Territory Manager – HDD Industry

This is a fully remote position, open to applicants in Poland.

📋 Description

• Manage relationships with dealers and other clients by delivering training, technical support, and exceptional customer service.

• Develop and implement effective marketing strategies aimed at increasing sales within the designated territory.

• Provide constructive feedback to the product team regarding field issues and customer needs.

• Conduct professional presentations, demonstrations, training sessions, classes, and presentations at trade shows.

• Execute field testing and troubleshooting on all new or improved company products, delivering direct feedback to Customer Service and Product Development.

• Collaborate with dealers to expand the customer base in the territory and ensure their staff is equipped to support and sell our products.

• Address customer service inquiries, resolve questions, and assist with general troubleshooting issues.

• Coordinate equipment repairs and manage customer loaner equipment.

⛳️ Requirements

• Language proficiency: Polish and English; additional languages are advantageous.

• Company vehicle operation is required, and a clean driving record is essential.

• Ability to sell value, negotiate effectively, and analyze customer requirements.

• Skilled in managing multiple tasks and prioritizing work to address the needs of all resellers, contractors/drillers, and other customers in the territory.

• Demonstrates strong working knowledge of technical equipment operations and the potential to become an expert in advanced HDD locating techniques, theories, and applications.

• Excellent presentation skills to effectively train audiences of varying sizes, showcasing an engaging style to facilitate learning.

• Possesses strong communication skills to convey technical and market information effectively to diverse audiences, including drillers, senior leaders, and everyone in between.

• Exhibits strong critical thinking abilities, including troubleshooting, problem analysis, and sound judgment/decision-making.

• Inquisitive about troubleshooting DCI equipment and its usage to identify root causes and implement effective solutions.

• Shows effective collaboration and innovation with the field team and across all other company functions.

• Exemplary written and verbal communication skills.

• Bachelor’s degree or a comparable combination of work experience and education.

• At least 2 years of experience in Customer Service or outside/field sales.

• A minimum of 5 years of experience and knowledge in the trenchless technology industry is required.

• Upholds stringent business ethics and manages proprietary product information effectively.

• Willingness to travel within the territory up to 50-60%.

• Capable of fulfilling physical requirements associated with working on construction sites.

• Proficient in using a customer database or ERP system.

🏝️ Benefits

• Quarterly bonuses: we all share in the company's success.

• Opportunities for professional development.

• Wellness program.

• Generous PTO package.

• Pension contribution.

• Parental leave.

• An average of 11 annual paid holidays.