Temp Contact Center Associate

This is a fully remote position, open to applicants in Florida.

📋 Description

• Offer general information regarding UHealth System services to patients and community healthcare providers

• Manage high-volume call center inquiries for scheduling patient appointments and accurately complete full patient registration

• Schedule and register patients utilizing the EPIC scheduling system across various physicians, resources, specialties, and locations

• Utilize medical triage knowledge and insurance criteria to appropriately schedule patients with the correct providers

• Initiate pre-registration and collaborate with Central Insurance Verification and Patient Access teams

• Ensure patient demographic and insurance details are accurate, comprehensive, and current

• Confirm private patient insurance details for same-day appointments or upon request

• Comply with HIPAA Privacy Office standards concerning patient privacy and confidentiality

• Provide information regarding appointment and payment policies, including medical records, parking, cash policies, anticipated charges, ancillary services, and cancellation policies

• Act as a liaison and advocate for patients, physicians, and staff to enhance the ease of care

• Identify issues and recurring problems in the delivery of care

• Maintain a working knowledge of medical symptoms, signs, and anatomical systems to recognize and differentiate the urgency of medical needs

• Stay informed about insurance referral requirements and third-party reimbursement criteria

• Notify the relevant parties about appointment timings, referral criteria, insurance verification, and prior authorization necessities

• Comply with University and unit-level policies and procedures while safeguarding University assets

⛳️ Requirements

• High School Diploma or equivalent

• A minimum of 1 year of relevant experience is required

• Ability to learn new procedures, technologies, and protocols, and adjust to changing priorities and work demands

• Capability to work collaboratively with others and contribute to a team-oriented environment

• Proficient in using office software, technology, and pertinent computer applications

• Excellent written and verbal communication skills

• Bilingual skills are a plus (Spanish, Creole)

🏝️ Benefits

• Competitive salaries

• Medical insurance

• Dental insurance

• Tuition remission