Contact Center Professional, Speech Analytics Optimization

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in a remote video interview concerning current workflows in speech analytics.

• Articulate your approach to intent detection and the optimization of topics.

• Guide us through the present management of topics and intent detection.

• Outline workflows utilized for testing phrase matching within customer service software.

• Evaluate and respond to initial concepts for a tool aimed at optimizing speech analytics.

• Contrast suggested testing methods with existing software solutions.

• Offer insights that will shape the design of testing workflows.

⛳️ Requirements

• Currently active in a contact center or customer service setting.

• Practical experience with speech analytics software.

• Knowledge of phrase matching or workflows related to intent detection.

• Ability to discuss the technical aspects of topic optimization comfortably.

• Must reside within the United States.

🏝️ Benefits

• One-time compensation of $25.

• Remuneration for participating in a remote video interview study.