Service Team Coordinator – Remote Call Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming and outgoing customer service calls related to patient scheduling and general inquiries within a call center setting.

• Address patient inquiries in alignment with the ChenMed core care model.

• Elevate issues and concerns when necessary.

• Make prompt decisions in accordance with departmental standards, procedures, and policies.

• Record interactions using web-based technology.

• Build business relationships by delivering timely and accurate service to foster loyalty.

• Collaborate with team members across various departments to enhance VIP customer service and patient interactions.

• Carry out additional duties as assigned and modified at the discretion of management.

⛳️ Requirements

• Demonstrated business acumen at a competent level.

• Thorough knowledge and understanding of general and core job-related functions, practices, processes, procedures, techniques, and methods.

• Outstanding verbal communication skills, including active listening.

• Strong organizational and multitasking abilities.

• Commitment to serving others, especially seniors, with proactive solutions.

• Capability to thrive in a fast-paced environment.

• Proficient in keyboarding and Microsoft Office Suite products, including Word, Excel, PowerPoint, and Outlook.

• Familiarity with other systems required for the role.

• Availability and willingness to work overtime hours as requested by leadership based on staffing needs.

• Fluent in spoken and written English; bilingual skills are a plus (Spanish, Creole, Vietnamese preferred).

• A high school diploma or GED equivalent is required.

• A minimum of 2 years of customer service experience is required, preferably in a call center or similar environment.

• Experience meeting KPIs or metrics in a call center setting.

• A minimum of 1 year of experience in a fast-paced healthcare environment is highly preferred.

• Familiarity with web-based customer relationship management systems.

• Must reside within the Continental United States.

• Must live in a US state where the company is recognized as a legal entity.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Opportunities for career development and advancement.

• Work-life balance.