Customer Service Representative – Call Center

This is a fully remote position, open to applicants in Kentucky, +2 more states.

📋 Description

• Act as the primary point of contact for members and customers.

• Provide assistance with membership services, billing questions, and travel arrangements.

• Facilitate Driving School enrollments, scheduling, rescheduling, and program inquiries.

• Inform members about AAA benefits, products, services, and coverage options.

• Advocate for memberships, upgrades, and other AAA products when appropriate.

• Offer travel information, including routes, directions, mileage, accommodations, and road conditions.

• Prepare TripTiks® and utilize available resources to meet member needs.

• Address customer concerns professionally and escalate complex issues as needed.

• Accurately document customer interactions and process requests within company systems.

• Assist with training activities and support during busy service periods.

⛳️ Requirements

• High school diploma or equivalent.

• Strong skills in customer service, communication, and problem-solving.

• Ability to excel in a fast-paced, high-volume environment.

• Proficiency in Windows-based computer applications.

• Typing speed of 30+ words per minute.

• Capability to successfully complete required Member Service Counselor training and assessments.

• Experience in customer service, call center operations, scheduling, registration, or enrollment processes.

• Geographic knowledge and map-reading skills.

• Familiarity with AAA products and services is a plus.

• Monday-Friday schedule from 12:00 PM-8:00 PM, with alternating Saturdays and no work on Sundays.

• Our organization participates in E-Verify.

🏝️ Benefits

• Health coverage for medical, dental, and vision.

• 401(K) saving plans with company matching.

• Tuition assistance.

• Floating holidays and PTO for community volunteer programs.

• Paid parental leave.

• Wellness programs.

• Employee discounts (membership, insurance, travel, entertainment, services, and more!).