Call Center Representative – Fraud

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Manage incoming calls related to potential fraud, identity theft, and credit issues.

• Generate customer cases and modify order details associated with fraudulent activities.

• Address urgent cases from various fraud monitoring queues.

• Initiate outbound calls to follow up on fraudulent orders and ensure the security of equipment.

• Examine traffic patterns and orders for signs of fraudulent behavior.

• Evaluate network traffic and orders to determine risk levels and reduce fraud occurrences.

• Conduct prompt data analysis and make decisions in a dynamic environment.

• Use system tools to resolve cases and avert fraud losses.

• Oversee multiple systems and fraud queues simultaneously.

• Handle a high-volume workload to effectively combat fraud.

⛳️ Requirements

• Must supply your own computer monitor; all other equipment will be provided.

• Must be at least 18 years old.

• High School Diploma or equivalent qualification is required.

• Must have a dedicated workspace that is free from distractions.

• Exceptional communication skills are essential.

• Must possess high-speed internet and the capability to directly connect to an Ethernet portal.

• Ability to stay engaged on the phone throughout your entire shift with minimal to no distractions.

• Comfortable with technology and able to efficiently manage multiple windows and tabs while conversing with customers on the phone.

• Outstanding attendance record.

• Flexible scheduling and availability to work within the operational hours, 7 days a week between 8 a.m. and 12:30 a.m.

• All job offers are conditional upon the successful completion of a background check.

🏝️ Benefits

• Paid Training.

• Medical, Dental, and Vision Insurance.

• Paid Time Off.

• Employee Discounts.

• Full-time, non-seasonal employment.

• Opportunities for Career Advancement.

• Remaining equipment will be provided.