Telesales Representative

This is a fully remote position, open to applicants in Germany.

📋 Description

• Engage in proactive telephone and written consultations with customers to drive sales, specifically for electric guitars, acoustic guitars, bass guitars, and related accessories.

• Recognize and seize sales opportunities, while consistently following up with clients.

• Provide product, pricing, availability, and delivery time information to customers.

• Create customized quotations and bundle solutions tailored to customer needs.

• Address discount and pricing inquiries within established guidelines.

• Develop and implement tailored solutions for customer complaints and order management.

• Actively engage in cross-selling and up-selling efforts.

• Independently manage orders through to final sale completion.

• Verify product availability, delivery schedules, and alternative product options.

• Work collaboratively with Customer Service, Retail Sales, E-Commerce, Purchasing, and Logistics teams.

• Assist the Sales Management team.

• Process quotations and make informed pricing decisions.

• Review and maintain pricing data using the “Insights” pricing tool.

• Establish pricing for new products.

• Analyze product ranges concerning presentation, availability, and pricing.

• Support various sales initiatives.

• Identify clearance items and plan, as well as execute, clearance campaigns.

⛳️ Requirements

• Strong knowledge of products in the musical instrument retail industry.

• Genuine interest in musical instruments and related equipment.

• High sales orientation and enthusiasm for proactive selling techniques.

• Experience in customer-facing positions, preferably in sales or telesales.

• Solid commercial awareness, particularly regarding pricing and profit margins.

• Proficient in using standard Microsoft Office applications.

• Eagerness to learn the company's inventory management and internal systems.

• Excellent communication abilities with a personable and confident demeanor in both phone and written interactions.

• Initiative and the capability to work independently with strong negotiation skills.

• Ability to offer customers clear, solution-focused advice.

• Willingness to actively guide customers towards finalizing their purchases.

• Team-oriented individual enthusiastic about collaborating across various business areas.

🏝️ Benefits

• Permanent employment contract.

• Compensation based on performance.

• Employee discounts available.

• Option to lease a company bicycle through JobRad.

• Access to Corporate Benefits.

• Long-term career development prospects and excellent growth opportunities.

• Comprehensive onboarding and training programs.

• Supportive, family-oriented work environment.