TeleHealth Nurse

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver telephone triage, health information, and professional nursing care to TeleHealth/811 callers.

• Evaluate patient conditions utilizing guidelines, protocols, clinical decision support software, and clinical judgment.

• Review and convey recommendations that align with nursing guideline standards.

• Supply clinically pertinent information and empower callers to make informed decisions, including self-care options.

• Accurately document clinical assessments and relevant notes in computer software in a timely manner.

• Coordinate with callers and third parties in critical scenarios, including ambulance transport, police intervention, suicidal callers, and suspected or actual child abuse cases.

• Comply with time-utilization guidelines and manage workflow effectively to meet Telecare service demands.

• Participate in rotating shifts, typically 8 hours long, with options for 10- and 12-hour shifts available.

• Manage up to 40 calls per shift addressing a variety of healthcare issues.

⛳️ Requirements

• A minimum of 3 years of clinical experience; 5 years preferred.

• Clinical nursing experience, ideally in acute care or relevant community health environments.

• An active license in good standing as a Registered Nurse with the provincial nursing authority.

• A diploma from a recognized and/or accredited nursing program.

• Exceptional communication, telephone, and customer relations skills.

• Proficient critical thinking, clinical decision-making, and problem-solving abilities.

• Basic computer skills and keyboarding proficiency.

• Reliable wired internet connection using approved High Speed DSL, Cable, or FiberOp.

• Suitable home workspace that complies with Work at Home guidelines.

• Willingness to travel if necessary.

• Fluency in English, both oral and written, is required.

• Fluency in French, both oral and written, is preferred.

• Must possess a license to practice in the province of residence.

• Must operate from a private home office.

🏝️ Benefits

• Opportunities for part-time and full-time remote work.

• Comprehensive on-the-job training.

• Regular feedback and coaching sessions.

• 24/7 support available for nurses.

• Work-life balance facilitated by rotating shifts.

• Permanent employment position.