Telecommunications Installer – Casual, On-Call

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Install Starlink satellite internet systems and various broadband equipment for both residential and commercial clients.

• Set up, configure, and troubleshoot routers, Wi-Fi devices, customer premise equipment, and home networking systems.

• Carry out site evaluations to identify suitable equipment placement.

• Securely mount, align, and install equipment using approved methods on roofs, walls, poles, or other structures.

• Install, route, weatherproof, and secure network cabling, including drilling and sealing wall penetrations when necessary.

• Address customer service requests, conduct equipment replacements, respond to maintenance calls, and handle technical support inquiries.

• Educate customers on equipment usage, Wi-Fi best practices, and fundamental troubleshooting techniques.

• Complete necessary installation documentation, service records, inventory management, and project reporting.

• Adhere to Tidal Network's safety standards, installation protocols, and quality control measures.

• Travel across Alaska, including remote areas, to carry out installations and support broadband deployment initiatives.

• Perform additional tasks as assigned.

⛳️ Requirements

• Open to remote applicants based in Alaska; travel is mandatory.

• Must be able to work safely on ladders, roofs, and in various outdoor conditions, including the ability to lift up to 50 lbs.

• Competence with computers, mobile devices, Microsoft Office, and general technology systems.

• Solid understanding of internet and Wi-Fi networks; capable of diagnosing and resolving basic technical problems.

• Ability to read, interpret, and apply information from technical manuals and documentation.

• Excellent verbal and written communication skills.

• Willingness to travel occasionally for customer support and training purposes.

• Capability to work independently and adapt to evolving priorities.

• Strong organizational, interpersonal, and documentation skills.

• Ability to provide training and present information effectively to individuals and groups.

• Familiarity with Tlingit, Haida, and Tsimshian cultures, or a willingness to learn.

• High school diploma or GED is required.

• 1 to 3 years of experience in telecommunications, satellite installation, low-voltage systems, IT support, construction, or a related field; or an equivalent combination of education, training, and experience.

• Previous experience with hand and power tools is necessary.

• Must be at least 21 years old.

• Valid driver's license is required.

• Ability to lift up to 50 lbs, climb ladders, work at heights, and work outdoors in various weather conditions.

• Preferred: Experience with installing Starlink or similar systems.

• Preferred: Experience with wireless broadband or fixed wireless equipment.

• Preferred: Commercial Driver's License.

🏝️ Benefits

• Hands-on, on-the-job training by collaborating with experienced Tidal Network Field Technicians.