Telco Engineer

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver Level 1 network support for voice and mobile services around the clock.

• Ensure prompt repair actions involving customers, suppliers, and third parties globally.

• Monitor and analyze fraud incidents reported by internal tools, including fraud detection systems and QoS tools.

• Determine root causes and implement decisions and resolutions.

• Design and execute enhancements in fraud prevention services offered to BICS’ clients.

• Engage with customers and suppliers to ensure resolution of customer complaints in line with SLAs.

• Collaborate with leading telecom operators and technology providers to maintain the quality, reliability, performance, and security of international communications.

• Learn from and mentor colleagues throughout an agile end-to-end development process.

⛳️ Requirements

• Bachelor’s or Master’s degree in Computer Science, IT, Telecom, or a related field.

• Over 3 years of experience operating mobile or fixed networks as an engineer.

• Familiarity with GSM network architecture.

• Understanding of signaling in GSM networks.

• Proficiency in MTP, ISUP/SIP, SCCP, TCAP protocol stack.

• Knowledge of voice call and SMS flow.

• Comprehension of IP network operating principles.

• Experience in the fraud prevention domain and wholesale telecom business is a plus.

• Familiarity with signaling protocol monitoring tools, protocol analyzers, and trace analysis.

• Understanding of network KPIs and analysis of statistics and reports.

• Proficient in both written and spoken English.

• Willingness to travel internationally as needed.

• A collaborative team player who takes initiative and shows responsibility in organizing tasks and solving issues.

• Eagerness to learn new innovative technologies.

• Successful completion of a background check for final candidates.

🏝️ Benefits

• Opportunities for professional development.

• Engaging and meaningful projects.

• A culture of openness.

• Excellent work-life balance.

• Flexible hybrid work arrangement.

• A commitment to curiosity and continuous learning.

• Chance to shape the future of a fast-growing and significant sector.