TEG Clinical Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the Clinical Advisor for the TEG product line, focusing on customer engagement and driving growth within the assigned territory.

• Assist in account management sales processes by providing clinical education and continuous case support.

• Foster sales growth in current accounts while supporting the launch of new accounts.

• Oversee the territory encompassing the existing TEG customer base.

• Enhance product usage and expand the customer network through clinical education and revenue enhancement.

• Educate both new and existing customers on all product and clinical features of the TEG line.

• Deliver onsite support across various clinical settings, including laboratories, critical care, and operating rooms.

• Ensure customers can operate TEG equipment, software, and associated disposables independently, safely, and effectively, as well as interpret TEG results.

• Offer clinical expertise to position the TEG product line as a standard of care within accounts, utilizing CRM tools and market insights.

• Build relationships with clinicians, deliver educational presentations, support clinical cases, respond to end-user inquiries, and organize market development events.

• Visit hospital accounts to identify and train clinical champions, establishing rapport with key decision-makers.

• Provide dedicated onsite assistance for new customers during their go-live phase, including after-hours support.

• Investigate and resolve technical, operational, and clinical issues faced by customers in collaboration with cross-functional teams.

• Stay updated on professional and technical knowledge through workshops, publications, networking, professional organizations, and conferences.

• Maintain records of customers and territory in the CRM tool.

• Support clinicians in VAD/ECMO, Trauma, CV, high-risk obstetrics, liver transplant, vascular, and critical care areas.

• Assist customers in customizing product training materials to meet their specific needs.

• Analyze competitive landscape and convert existing account opportunities into TEG business.

• Collaborate with Account Managers for account expansion and quarterly/monthly revenue forecasts.

• Provide support at regional and national trade shows.

• Stimulate demand for device, software, and add-on device upgrades.

• Aid in laboratory installation, validation, verification, training, competency, SOP, IQCP development, donor sourcing, logistics, ordering, and interfacing needs.

• Build multi-level relationships, including with C-level executives, within the territory.

• Engage in product development, market needs assessment, quality investigations, and launches, providing feedback to sales, marketing, and R&D.

• Execute supervisory responsibilities such as interviewing, hiring, training, developing, assigning, and directing work, evaluating performance, rewarding and disciplining staff, and resolving complaints and issues.

⛳️ Requirements

• Bachelor of Arts or Science in Nursing (RN) or a related clinical field of study (Required).

• Over 3 years of industry or clinically related experience, ideally in complex medical devices and/or critical care environments.

• Proven written communication skills.

• Strong verbal communication and listening abilities.

• Ability to persuade and demonstrated experience in driving product adoption.

• Effective interpersonal skills with the capability to engage with clinicians at a high level.

• Strong project management and organizational skills.

• Knowledge of hemostasis management is essential.

• High technical/clinical aptitude to educate customers and users on products, including operating the TEG® Analyzer, understanding results application, and software manipulation.

• Willingness to travel domestically for approximately 25% of the time.

• Capacity to meet physical demands, including lifting/moving up to 10 pounds and exposure to blood.

🏝️ Benefits

• Sales incentive (commission) for sales positions.

• Discretionary annual bonus for non-sales positions.

• Eligibility to participate in the company’s long-term incentive plan.

• 401(k) plan with up to a 6% employer match and no vesting period.

• Employee stock purchase program.

• Flexible time off policy for salaried employees.

• Three to five weeks of vacation annually for hourly employees, depending on tenure.

• Up to 64 hours of paid sick time annually.

• Paid and/or floating holidays.

• Parental leave benefits.

• Short- and long-term disability insurance.

• Tuition reimbursement programs.

• Comprehensive health and welfare benefits.