Técnico/a Senior de Soporte N2 – Redes de Acceso Móvil

This is a fully remote position, open to applicants in Spain.

📋 Description

• Provide second-level support for mobile access infrastructure (RAN)

• Diagnose and resolve incidents and service degradations

• Analyze alarms, KPIs, events, logs, and traces

• Manage and follow up on critical incidents

• Execute and support scheduled changes in the network

• Coordinate with operations, engineering, and technical specialist teams

• Escalate incidents when necessary

• Update procedures and technical documentation

• Monitor incidents until resolution and closure

⛳️ Requirements

• Experience in the operation and support of mobile access networks

• Knowledge of 2G, 3G, 4G, and 5G technologies, particularly LTE and 5G

• Experience in troubleshooting and resolving incidents in RAN environments

• Understanding of mobile network architecture and elements: BTS, NodeB, eNodeB, and gNodeB

• Experience in alarm analysis, KPIs, and network monitoring

• Knowledge of incident management and monitoring tools

• Experience working with equipment from various telecommunications manufacturers

• Strong analytical skills and ability to resolve complex problems

• Previous experience in NOC/SNOC environments or network operation centers

• Experience in multi-vendor environments

• Knowledge of the evolution and optimization of 5G networks

• Experience in change management and technical escalations

• Understanding of performance and service quality in mobile networks

• English proficiency is a plus

• Having a disability certificate will be positively considered

🏝️ Benefits

• Wellbeing HUB with policies and actions for physical (Wellhub) and mental health

• 24 vacation days

• 2 personal days

• December 24th and 31st off

• Option to purchase up to 7 additional vacation days per year

• Continuous training through Mylearning, Capgemini University, Digital Campuses, and Professional Communities

• Access to Coursera, Udemy, Pluralsight, Harvard Manager Mentor, and Education First for language learning

• FlexAbroad: the possibility to work remotely from another country for 45 days

• A work environment positively rated by professionals

• Extensive offerings of certifications and both in-person and online training