TechOps Engineer I

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Develop and implement upgrade strategies for each product, encompassing timelines, risk evaluations, mitigation plans, rollback procedures, and management of customizations or integrations for Release Management.

• Execute GitHub Actions Pipelines as part of the upgrade deployment process, adhering to the Software Development Life Cycle (SDLC). (Please note: Some off-hours work may be required.)

• Possess an understanding of branching, pull requests, and the analysis of deployment logs for success or failure.

• Coordinate the planning and execution of releases: schedule releases, monitor dependencies, conduct Go/No-Go reviews, communicate status updates, and document release notes and changelogs.

• Proactively identify, recruit, and manage “canary” and “early-adopter” environments/customers to validate releases under real-world conditions.

• Collaborate closely with the DevOps team to enhance release velocity, minimize toil, and adopt advanced delivery techniques.

• Conduct readiness assessments for upgrades, coordinate testing and deployment schedules, and offer post-upgrade support.

• Monitor and drive enhancements in key adoption metrics: the percentage of customers on the latest version, average time to upgrade, upgrade success rates, feature utilization rates, and reduction in post-upgrade support tickets.

• Write and execute UPDATE, INSERT, and DELETE statements with the appropriate WHERE clauses to safely modify production data.

• Perform data corrections and bulk updates utilizing joins and subqueries.

• Create and manage temporary tables to stage and validate data prior to updates.

• Utilize transactions (BEGIN / COMMIT / ROLLBACK) to ensure safe modifications to data.

• Apply JOINs (INNER, LEFT, RIGHT) to update data across related tables.

• Write aggregate queries (GROUP BY, HAVING) to verify data accuracy before and after updates.

• Use CASE statements for conditional updates.

• Conduct data reconciliation and validation checks following updates.

• Ensure data integrity by understanding constraints (primary keys, foreign keys, unique constraints).

• Execute ad hoc reporting queries to support operations and troubleshooting efforts.

• Identify recurring upgrade challenges (e.g., common failures, documentation gaps, integration issues, or tooling limitations) and lead cross-functional initiatives to address them.

• Contribute to internal documentation regarding release dependencies, account health, risks, and communication protocols.

• Assist in maintaining internal release notes, changelogs, migration guides, and adoption resources for internal use.

• Provide technical support for various TechOps-related projects and quarterly commitments.

⛳️ Requirements

• Experience in a technical operations, release management, or customer-success-adjacent technical role (e.g., Release Manager, Release Engineer, Technical Operations, Solutions Engineer, DevOps).

• Strong understanding of modern software delivery practices: CI/CD pipelines, continuous delivery, feature flags, canary/blue-green/rolling deployments, automated testing, and rollback strategies.

• Intermediate SQL skills, including writing and executing UPDATE/INSERT/DELETE statements, performing data corrections using joins and subqueries, managing transactions and temporary tables, validating data with aggregate queries, and ensuring data integrity and performance in operational settings.

• A data-driven mindset with proficiency in analytics and reporting via Grafana, including the use of dashboards and automated reporting.

• Proven ownership of high-visibility recurring deliverables, such as weekly executive reports, tracking adoption metrics, or coordinating releases.

• Experience in driving product adoption through upgrades, managing release processes in a SaaS environment, and identifying/resolving systemic upgrade issues is highly desirable.

• Ability to translate technical risks and challenges into actionable internal insights and priorities.

• Excellent internal communication skills for effective collaboration with product, engineering, and leadership teams.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Comprehensive health, dental, and retirement benefits.

• Engaging company culture with team-building activities and events.