TechOps Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the deployment, maintenance, and operational excellence of customer-facing iLottery and loyalty platforms.

• Design, implement, and sustain GitOps-driven CI/CD pipelines utilizing ArgoCD and related automation frameworks.

• Administer and support Kubernetes environments across both on-premises and cloud-based infrastructures.

• Manage and troubleshoot containerized workloads alongside supporting platform services.

• Monitor, triage, troubleshoot, and resolve issues related to system availability, latency, scalability, and application performance.

• Implement and maintain observability solutions using Graylog, New Relic, and other monitoring/logging platforms.

• Define, refine, and track SLOs, operational metrics, and indicators of platform health.

• Support initiatives for infrastructure automation and configuration management.

• Incorporate considerations for capacity, resiliency, and disaster recovery into operational planning.

• Identify and address infrastructure and application security concerns.

• Collaborate with development teams to enhance deployment reliability, release processes, and operational readiness.

• Respond to incidents and service requests within established SLAs.

• Maintain operational documentation, runbooks, and knowledge base articles.

• Participate in a 24x7x365 on-call rotation for supporting production systems.

• Support operational production environments and strategic initiatives, including product releases, infrastructure modernization, customer implementations, and platform automation.

⛳️ Requirements

• Minimum of 3 years of experience in Linux system administration within highly available production environments.

• Strong background in supporting Ubuntu Linux systems, including administration, diagnostics, performance tuning, and automation.

• Hands-on experience in managing Kubernetes clusters in both on-premises and cloud environments.

• Experience in implementing and supporting GitOps workflows and CI/CD pipelines using ArgoCD and related tools.

• Familiarity with Docker and Kubernetes containerization.

• Experience with observability and monitoring platforms such as Graylog, New Relic, ELK, Prometheus, Grafana, or comparable tools.

• Proficient in troubleshooting distributed systems and microservices architectures.

• Understanding of cloud infrastructure platforms and virtualization technologies, including VMware.

• Experience with infrastructure-as-code and automation tools such as Ansible, Terraform, or equivalents.

• Strong comprehension of DNS, HTTP/S, SSH, SMTP, FTP, and load balancing concepts.

• Experience supporting RabbitMQ, ActiveMQ, or Redis.

• Familiarity with MySQL and/or MS SQL administration, replication, and performance analysis.

• Strong scripting and automation skills using Bash, Python, or similar languages.

• Excellent troubleshooting, communication, documentation, and collaboration abilities.

• Strong organizational skills, with the ability to prioritize and manage time effectively.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, along with 3+ years of relevant experience.

• Applicants must successfully complete a hands-on technical assessment.

• Willingness to participate in a 24x7x365 on-call rotation.

• Ability to fulfill applicable gaming/licensing, background investigation, security check, legal, regulatory, and contractual requirements.

🏝️ Benefits

• 5% annual bonus opportunity.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.