Technology Solutions Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Lead the gathering of requirements for designated initiatives, enhancements, operational improvements, and system modifications.

• Transform business needs into functional and non-functional requirements, user stories, acceptance criteria, process flows, data mappings, and documentation of system behavior.

• Utilize approved AI tools to draft requirements, synthesize stakeholder input, refine user stories, conduct gap analysis, and document processes.

• Employ AI-supported data analysis to uncover trends, anomalies, workflow challenges, operational bottlenecks, and insights for reporting.

• Examine current processes and suggest improvements for future states.

• Assess system impacts across various applications, integrations, APIs, data repositories, reporting tools, and downstream business activities.

• Break down requirements into backlog items, user stories, and technical tickets in collaboration with cross-functional stakeholders.

• Facilitate or contribute to backlog refinement sessions, data alignment meetings, demonstrations, and reviews of stakeholder requirements.

• Keep product/process documentation, API or endpoint notes, data mappings, meeting outcomes, assumptions, and unresolved queries as a single source of truth.

• Convey scope, risks, dependencies, trade-offs, and decisions regarding requirements to business and technology stakeholders.

• Spot opportunities for process automation, standardization of workflows, reduction of manual efforts, and enhancement of reporting.

• Assist in ensuring validation readiness by clarifying requirements and acceptance criteria.

• Identify processes suitable for automation or improvements enabled by AI.

⛳️ Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Technology, Data Analytics, or a related field, or equivalent practical experience.

• Generally, 2–3 years of experience in business analysis, business systems analysis, product analysis, systems analysis, data analysis, or technology delivery.

• Proficient in requirements elicitation, analysis, documentation, and management.

• Capability to convert business terminology into clear system requirements and technical implementation context.

• Familiarity with system integrations, APIs, data mappings, data validation, and reporting necessities.

• Robust analytical, critical thinking, and problem-solving capabilities.

• Competence in facilitating discussions with stakeholders and managing conflicting priorities.

• Effective communication skills with both technical and non-technical audiences.

• Ability to work independently within assigned responsibilities and escalate risks as necessary.

• Understanding of Agile ceremonies, backlog refinement, sprint planning, demonstrations, and release readiness.

• Practical awareness of information security, data privacy, and operational controls.

• Experience with Agile delivery, SDLC, Jira/Azure DevOps, Confluence/SharePoint, process mapping, and requirements lifecycle management.

• Preferred experience with enterprise systems, integrations, APIs, reporting, SQL/data analysis, or operational workflow analysis.

• IIBA certification, Agile certification, Pearson Professional Assessment partner certification/licensure, IT-related badges, and/or experience with test assessments are preferred but not mandatory.

🏝️ Benefits

• Eligible to participate in an annual incentive program.

• Benefits provided by Pearson (specific benefits available via linked benefits information).