Technology Program Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of comprehensive program management for simultaneous initiatives within Information Security, Technology (IT & Infrastructure/Platform), and AI, ensuring constant visibility into scope, schedule, dependencies, and status.

• Create and manage project plans, milestones, and delivery timelines utilizing tools such as Jira, Asana, or MS Project.

• Anticipate risks, obstacles, and scheduling conflicts across workstreams, bringing them to the attention of relevant stakeholders before they impact delivery.

• Keep an updated RACI matrix for all active programs, ensuring clear ownership and addressing accountability gaps.

• Organize scheduling, agendas, and follow-ups for cross-functional working sessions, program reviews, and stakeholder meetings involving G&A, R&D, and InfoSec/Technology.

• Oversee action item tracking and follow-ups for all programs, ensuring commitments are documented, responsibilities assigned, and deadlines adhered to.

• Act as the operational coordinator for AI initiatives—managing meeting schedules, tracking action items and decisions, and ensuring task follow-through.

• Create and maintain program status dashboards and executive-level reports for stakeholders.

• Generate regular program health reports highlighting progress, risks, and necessary decisions in a format suitable for various audiences.

• Manage communications with stakeholders regarding program milestones, delays, and escalations, ensuring timely and accurate information dissemination.

• Develop and uphold metrics frameworks for IT and Information Security functions, monitoring operational KPIs, SLA performance, and program velocity.

• Craft reporting to consistently present program and operational metrics to leadership.

• Collaborate with Information Security and IT management to establish meaningful metrics that reflect program health beyond mere activity.

⛳️ Requirements

• Minimum of 5 years of program or project management experience in a technology or IT context.

• PMP certification is required (or must be actively pursuing with completion anticipated within 12 months).

• Proven capability to independently manage multiple concurrent programs with minimal supervision.

• Experience in developing and maintaining RACI matrices, project plans, and executive status reports across intricate cross-functional initiatives.

• Proficient in at least one project management tool—Jira, Asana, MS Project, or Smartsheet.

• Background in metrics reporting and data visualization utilizing Tableau, Snowflake, or similar BI tools.

• Excellent written and verbal communication skills, able to craft concise summaries and facilitate working sessions with equal proficiency.

• Comfortable working in a fast-paced, ambiguous environment where structures often need to be created rather than inherited.

• Experience in Information Security, IT operations, or project governance programs within a technology setting.

🏝️ Benefits

• Flexible paid time off, allowing you to rest, relax, and recharge away from work.

• 14 Paid Company Holidays, which includes 2 floating holidays (you choose!).

• A comprehensive benefits package that includes medical, dental, life, vision, disability, and life insurance fully covered by Payscale.

• Unlimited infertility coverage benefits included in our medical plans.

• Additional supplemental health benefits available for you and your family.

• 401(k) retirement plan with an immediate fully vested company match.

• 16 weeks of paid parental leave for both birthing and non-birthing parents.

• Health Savings Account (HSA) options with company contributions each pay period.

• Flexible Spending Account (FSA) options for pre-tax employee allocations.

• Annual remote work stipend for wellness or home office equipment.

• Access to ongoing learning and development opportunities.

• Company-sponsored volunteer hours.