技術支援, Technology Operations Engineer

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversee the performance of technological systems to proactively identify issues.

• Implement incident detection protocols to pinpoint potential service interruptions.

• Organize incident response initiatives to promptly address and resolve reported problems.

• Apply recovery procedures to restore standard operations after an incident.

• Work in conjunction with all Technology teams to enhance service desk functions and incident management workflows.

• Keep thorough documentation of incidents, including updates on status and resolution steps.

• Assist in the creation of knowledge bases and FAQs for Technology support.

• Deliver technology service desk assistance, ensuring the effective resolution of inquiries and the fulfillment of service requests.

⛳️ Requirements

• Diploma in Computer Science, Information Technology, or a related discipline.

• 1-5 years of relevant professional experience in IT Technology operations and support.

• Strong problem-solving and troubleshooting skills, with excellent analytical and critical thinking capabilities.

• Proficient in both English and Mandarin.

• Strong communication and collaboration abilities.

🏝️ Benefits

• Competitive total compensation package

• Various team-building programs and company events

• And many more! Apply and let us tell you more!