Technicien de terrain bilingue, Équipement d'automatisation – Contrat 12 mois

This is a fully remote position, open to applicants in Canada.

📋 Description

• Install, configure, maintain, troubleshoot, and repair hardware and software systems and equipment for customers.

• Serve as the service representative for assigned clients.

• Participate in the on-call rotation.

• Conduct preventive maintenance.

• Ensure customer satisfaction is consistently maintained.

• Manage inventory, equipment, and parts to address service requests in a timely manner.

• Execute installations, repairs, modifications, and designated equipment tasks at customer locations.

• Maintain clean, organized, and safe work environments.

• Fulfill administrative, reporting, and mandatory training obligations.

• Transport packages to courier depots or airports during emergencies or after courier pickup hours.

• Engage in commercial showcase events.

• Support the sales team as a service representative during negotiations and equipment performance reviews at headquarters and chain levels.

• Promote a culture of excellence and prioritize customer service.

• Adhere to McKesson Canada's LeadRX and ICARE principles.

⛳️ Requirements

• College degree in Electronics, Robotics, or Electro-mechanics.

• Over 2 years of experience as a Field Service Technician.

• Proven leadership skills with the ability to uphold high customer satisfaction standards.

• Familiarity with pneumatic and robotic systems, including troubleshooting and repair, is advantageous.

• Knowledge of complex electronic control systems, along with troubleshooting and repair experience, is a plus.

• Experience in the healthcare or pharmaceutical sector is beneficial.

• Background in hospital automation and healthcare automation is an asset.

• Capability to learn and understand McKesson APS equipment functions and apply that knowledge.

• Strong interpersonal skills for effective customer service.

• Ability to communicate effectively with individuals from diverse backgrounds.

• Relevant experience in frontline, field-based technical customer service is an asset.

• Good written and verbal communication skills are required.

• Demonstrated ability to manage multiple competing priorities in a fast-paced environment.

• Customer-first mentality, team-oriented approach, and a positive attitude are essential.

• Capacity to work independently with minimal supervision.

• Ability to work autonomously in field settings.

• Collaboration skills to work with various departments to achieve objectives and resolve customer issues.

• Must be perfectly bilingual, both written and spoken.

• A valid driving license is required and must be maintained.

• Must provide own vehicle for work-related responsibilities.

• Willingness to travel frequently within the region and occasionally across Canada.

• Availability for after-hours and weekend on-call support and installations.

• Physical capability to lift boxes and equipment weighing up to 30 kg and perform installation tasks in cabinetry and elevated areas.

• Proficiency in spoken and written English is necessary for supporting clients outside Quebec and/or in the United States.

🏝️ Benefits

• Competitive compensation package.

• Annual bonus or long-term incentive opportunities may be available.

• Possibility of a home-based job depending on location.

• Use of personal vehicle for work-related duties.