Technician – Technical Field Services

This is a fully remote position, open to applicants in Tennessee, +1 more state.

📋 Description

• Install, commission, and troubleshoot water jets, lasers, press brakes, and CNC machining equipment at customer locations.

• Set up, program, and operate machines to verify performance and produce a first acceptable part.

• Diagnose electrical, hydraulic, pneumatic, and control systems utilizing schematics, manuals, and diagnostic tools.

• Address occasional after-hours emergencies as they arise.

• Collaborate with Sales on demonstrations, application reviews, and pre-sale site assessments.

• Verify customer power, air, and space requirements prior to machine shipment.

• Increase service revenue through installations, training, and maintenance engagements.

• Assist customers via phone or video to resolve issues and minimize downtime.

• Conduct in-person and virtual training sessions for customers, ASCs, and Baileigh technicians.

• Compose service reports and share field insights with Engineering, Sales, and Customer Service teams.

• Manage assigned installations from site evaluation through to commissioning and customer sign-off.

• Act as the field representative to enhance products and services.

⛳️ Requirements

• Technical degree, certification, or apprenticeship in CNC machining, machine tool technology, or electrical, mechanical, or industrial technology, or equivalent hands-on experience.

• NIMS credentials or OEM control training (Fanuc, Siemens, Haas, or similar) are advantageous.

• Over 5 years of hands-on CNC machining experience at an advanced level, including setup, programming, and operation.

• Direct experience in operating and maintaining fiber or CO2 lasers, water jets, CNC press brakes, CNC plasma, and CNC mills or lathes.

• Proficient in writing and editing G-code at the machine, working with conversational and CAM programming, and navigating common CNC controls.

• More than 3 years of experience traveling to customer locations for equipment installation, setup, operator training, and troubleshooting of industrial machinery.

• Solid understanding of electrical circuits, pneumatics, and hydraulics, with the capability to diagnose issues using schematics and meters.

• Patient and clear instructional skills with plant managers and novice operators.

• Organized and self-driven, capable of managing a remote schedule and adapting to changing travel assignments.

• Willingness to travel anywhere in the United States; 40–50% domestic travel, including overnight stays.

🏝️ Benefits

• Competitive Pay + Annual Bonuses

• Comprehensive Benefits: Medical, dental, vision, life insurance, disability, telehealth, and more starting from Day 1

• Retirement Plans & Employer Contributions

• Generous PTO + Paid Holidays

• Career Development & Learning Opportunities

• Team Member Appreciation Events

• A Culture That Values Integrity, Teamwork & Innovation