This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Conduct tests, diagnose issues, and service equipment owned by clients, as well as rental and loaner equipment, using remote telematic platforms.

• Coordinate field support technicians when diagnostics cannot be fully assessed remotely.

• Aid in completing work orders, which includes documenting client information, inputting equipment details, and verifying eligibility for funding.

• Execute data entry tasks, scan incoming documentation, and organize documents and folders appropriately.

• Carry out follow-up phone calls promptly and professionally.

• Ensure customer satisfaction and communicate customer feedback or concerns to the relevant managers or staff.

• Educate customers and caregivers on the proper usage, maintenance, and safety of NSM equipment.

• Complete the standard training curriculum for Remote Service Technicians.

• Access up-to-date manufacturer information and technological advancements related to installations, repairs, and part replacements for NSM products.

⛳️ Requirements

• Strong computer skills, including typing, internet navigation, email usage, Microsoft 360, Microsoft Teams, enterprise software, and mobile devices.

• Capability to thrive in a fast-paced environment while managing multiple tasks effectively.

• In-depth knowledge of diagnostic, troubleshooting, programming, and repair protocols for all NSM equipment.

• General familiarity with NSM enterprise software for order entry, labor capture, chair configuration, and scheduling.