Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct intricate technical troubleshooting, diagnostics, and repairs on the Company’s fleet of ground support equipment.

• Act as the primary technical resource deployed and the main customer contact for equipment-related issues.

• Build, develop, and maintain strong customer relationships.

• Troubleshoot, disassemble, clean, inspect, repair, rework, replace, fabricate, assemble, install, and fine-tune ground support equipment, machinery, attachments, and components.

• Execute field diagnostics while adhering to safety, quality, and documentation standards.

• Diagnose and repair powertrain assemblies, sub-assemblies, and individual components.

• Utilize diagnostic tools to test, analyze, gather repair data, and calibrate equipment.

• Carry out advanced diagnostics and complex repairs.

• Employ diagnostic software to read, erase, and regenerate codes.

• Interpret and navigate electrical and hydraulic schematics.

• Troubleshoot, repair, and adjust electrical and hydraulic systems and their components.

• Diagnose and repair or replace air conditioning systems and their components.

• Conduct quality control checks on completed maintenance and repairs.

• Identify and implement process enhancements and best practices in GSE maintenance and operations.

• Complete work assignment forms, service documentation, work orders, inspection reports, and diagnostic reports.

• Keep tools and equipment in safe, efficient working condition.

• Report any safety violations, equipment misuse, or improperly executed work to a supervisor or lead.

• Maintain a clean and hazard-free work environment.

• Travel regularly to customer sites within the assigned region and occasionally outside the area.

• Perform additional related duties as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• A minimum of 7 years of progressively responsible experience in heavy diesel vehicle maintenance is preferred.

• Proven experience in effectively engaging with customers, resolving issues, and fostering positive customer relations.

• Expert knowledge of ground support equipment inspection and the ability to diagnose mechanical equipment problems.

• Capable of working independently with minimal direct supervision in a remote or field-based role.

• Demonstrated ability to prioritize tasks and manage service calls in a customer-focused environment.

• Ability to complete and submit service documentation (work orders, inspection reports, diagnostics) and provide status updates remotely.

• Strong leadership, organizational, and communication skills are essential.

• Proficient in reading electrical and hydraulic schematics.

• Must be willing to travel 100% of the time, often at short notice.

• Travel will involve both domestic and international locations to support Mercury GSE customers.

• Must have and use personal tools for work.

• A valid driver’s license is required and must be maintained.

• Valid ASE certification or other Diesel certification is advantageous.

• Must be able to obtain the necessary airport authority security badges.

• Physical ability to stand, walk, sit, talk, or hear; bend, lift, carry, and/or move up to 50 pounds.

• Specific vision capabilities are required, including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.

🏝️ Benefits

• A 24/7 customer support environment.

• An equal employment opportunity and harassment-free workplace.

• Reasonable accommodations available for individuals with disabilities.