Technician as a Service

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Offer telephonic assistance to end-users facing diesel electronic and mechanical challenges.

• Identify, diagnose, and resolve diesel electronic and mechanical issues remotely.

• Investigate queries raised by end-users.

• Lead end-users through corrective actions with assurance and poise.

• Monitor and direct support requests using a computerized ticketing system, ensuring thorough documentation of resolutions.

• Remain updated on product enhancements, system details, and business developments.

• Act as the company's primary technical support while upholding customer value standards.

• No supervisory duties involved.

⛳️ Requirements

• At least 3 years of experience as a Diesel Technician, concentrating on diagnosing and repairing automotive, medium-duty, heavy-duty, or commercial equipment in fleet service, dealership, or independent repair settings.

• Profound knowledge of electronic vehicle systems and their interconnections.

• Capability to use and interpret vehicle documentation to anticipate the consequences of vehicle failure points.

• Familiarity with computers and wiring, alongside a basic understanding of technology-based products.

• Comprehensive knowledge and utilization of at least one OEM engine diagnostic tool: Insite, ServiceMaxx, PTT, or DDDL.

• Experience with additional diagnostic tools such as Service Ranger, Allison DOC, Bendix ACOM, or Wabco Toolbox.

• Extensive understanding of non-engine vehicle components, including transmissions, brakes, and aftertreatment controllers.

• Exceptional written and verbal communication abilities.

• Basic proficiency in Microsoft Office and internet applications.

• Fundamental understanding of Windows operating systems and software installation.

• Ability to work independently with minimal supervision.

• Reliable internet connection and a dedicated home-office workspace.

• Up to 5% travel required.

• Capacity to occasionally lift 20 pounds and engage in filing-related bending and stooping.

• Associate’s degree in Automotive Technology or a related field is preferred.

• OEM Certification is preferred.

• ASE certification with strong electronics skills is preferred.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on employee well-being.