Technical Writer, Knowledge

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Develop and manage help center content that highlights product features, workflows, and functionalities.

• Compose and release notes detailing product improvements, updates, and bug resolutions.

• Create overviews of features, instructional guides, and additional documentation for new product functionalities.

• Simplify intricate technical ideas into clear, concise, and user-friendly content.

• Verify that documentation is precise, up-to-date, and reflects product behavior accurately.

• Review and refresh existing content to ensure its accuracy and relevance.

• Identify gaps in content and areas for enhancing knowledge resources.

• Assist with ongoing content maintenance efforts throughout the help center.

• Collaborate with Product teams to stay informed about upcoming enhancements and changes to products.

• Work with Support and Implementation teams to determine documentation requirements and address recurring client inquiries.

⛳️ Requirements

• Bachelor’s degree in Communications, Computer Science, Business Administration, or a related field; or a comparable combination of education and relevant experience.

• Over 2 years of experience in technical writing, documentation, content creation, knowledge management, or similar positions.

• Exceptional written communication skills with the capability to clearly articulate complex concepts.

• Strong attention to detail and a dedication to content quality and precision.

• Quick learner of software functionalities and business workflows.

• Experience in managing various content projects and priorities effectively.

• Demonstrated organizational, problem-solving, and teamwork abilities.

• Willingness to travel up to 10% (for those based in Charlotte) or 25% (for those outside Charlotte).

• Must possess reliable high-speed internet access.

• US Citizens or Green Card holders with no exceptional circumstances residing in the US.

🏝️ Benefits

• Medical, Dental, Vision, Flexible Spending, HSA, and Dependent Care Accounts.

• Company-Paid Disability and Life Insurance.

• Option to select Critical Illness and Accident Insurance.

• Confidential access to legal and life counseling, along with 24/7 mental health support.

• 401(k) plan with a generous company match and access to financial planning services.

• Paid Time Off, Paid Parental Leave, Paid Caregiver Leave, and Sabbatical options.

• Annual budget for professional development.

• Paid time to engage in volunteer activities within your community.