Technical Training Content Developer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop, enhance, and refresh training and technical learning materials for Commerce products.

• Ensure the content remains accurate and relevant with every platform update.

• Collaborate with Product, Engineering, and Professional Services to convert platform modifications into educational content.

• Create video content aimed at both product and developer audiences, including scripting, narration, and screen captures.

• Implement effective learning strategies and adhere to best practices in adult education.

• Utilize AI technologies and emerging tools to expedite content production and enhance the learning experience.

• Provide tailored virtual and in-person training sessions for enterprise clients, agency partners, and internal teams.

• Conduct initial scoping discussions and suggest customized training solutions.

• Foster relationships with stakeholders in Product, Engineering, Professional Services, Account Management, and Marketing.

• Work together with external partners, project managers, developers, technical associates, and enterprise-level executives.

• Oversee training action plans and manage the scheduling and administration of learning sessions.

• Stay informed about features of the Commerce platform, third-party ecosystems, and competitive advantages.

⛳️ Requirements

• 3–5 years of relevant experience in the technology sector, concentrating on technical writing, instructional design, product training, developer education, or similar positions.

• Proficient understanding of GitHub and local development methodologies.

• Capability to run and adjust a site locally using frameworks like Next.js or Nuxt.js.

• Experience with e-commerce tools and applications, encompassing SaaS and open-source storefronts, headless implementations, POS, PIM, OMS, ERP, and payment gateways.

• Comfortable working with APIs and capable of executing API requests using documentation or a Postman library.

• Knowledge of front-end development tools and proficiency in HTML/CSS/JS.

• Outstanding verbal and written communication abilities.

• Skillful in conveying intricate technical subjects clearly to audiences of diverse experience levels.

• Proactive and transparent communication across global, matrixed organizations.

• Strong organizational capabilities with the ability to manage multiple content initiatives independently.

• Quick to learn new technologies.

• Natural inclination towards collaboration and knowledge sharing.

🏝️ Benefits

• Remote-first work environment.

• Optional collaborative workspaces located in Austin, Atlanta, and London.

• Variable compensation, including bonuses or commissions, where applicable.

• Equity options, where applicable.

• Benefits aligned with local policies.

• An inclusive and accessible hiring process.

• Secure processing of government ID and biometric verification in compliance with applicable privacy regulations.