Technical Trainer, Warehouse Software – Automation

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Provide training to Operations teams regarding the various components and functions of the system.

• Create manuals and presentations to enhance system training efforts.

• Design and conduct customer training for Datum, the warehouse execution system (WES), covering software features, system navigation, operational workflows, and troubleshooting techniques.

• Clarify the integration of Datum with automated conveyor and PLC control systems.

• Utilize technical documentation and operating instructions to formulate training plans and user guides.

• Organize vendor-led software and systems training during project implementations.

• Gather and arrange documentation to facilitate customer learning.

• Engage with Maintenance and Operations teams to ensure training aligns with customer needs and contractual obligations.

• Keep records of all completed customer training sessions.

• Leverage participant feedback to identify knowledge gaps and enhance training quality.

• Promote and arrange additional software and systems training, establish service fees, and manage billing processes.

• Travel to customer and vendor sites to provide and receive software and systems training.

⛳️ Requirements

• Minimum of two years of experience with fully automated conveyor and PLC control systems.

• Familiarity with software interfaces used for the operation, monitoring, and troubleshooting of automated conveyor and PLC control systems.

• Working knowledge of both high- and low-voltage electrical systems.

• Comprehension of the interaction between software and controls in relation to conveyor equipment.

• Capability to plan and manage software and systems training schedules with defined learning objectives and task-oriented instruction.

• Proficiency in articulating technical software and systems concepts clearly and demonstrating workflows effectively.

• Strong customer service capabilities.

• Ability to collaborate effectively with customers, vendors, and team members.

• Skill in managing competing priorities and adapting training plans to evolving schedules, customer requirements, and system necessities.

• Willingness to travel up to 50% of the time (with 30% being typical).

🏝️ Benefits

• Flexible PTO.

• Flexible work environment with a degree of autonomy.

• Casual working atmosphere.

• Snack wall available for employees.

• Opportunities for community outreach.

• Participation in company events.

• Family-oriented culture.

• Darts and recreational activities.