Technical Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, maintain, and revise instructor-led training, virtual training, Knowledge Base articles, Standard Operating Procedures, and various learning materials.

• Conduct engaging and professional training sessions for both technical and non-technical audiences employing instructor-led, virtual, and self-paced learning approaches.

• Simplify complex operational and technical concepts into clear, concise, and user-friendly content.

• Collaborate with program management, operational teams, product managers, technicians, engineers, and the training team to assess training needs and create effective learning solutions.

• Assess training effectiveness and suggest enhancements to boost learner engagement, knowledge retention, and user adoption.

• Ensure that training materials are up-to-date with system improvements, process modifications, and changing business needs.

• Assist with new technology implementations, system launches, and operational initiatives through the creation and delivery of training content.

• Facilitate knowledge transfer and contribute to workforce readiness, operational excellence, and mission accomplishment.

⛳️ Requirements

• Bachelor's degree in Education, Training, Communications, Technical Writing, Information Technology, or a related field along with 5 years of experience (or a comparable combination of education and experience).

• At least 2 years of experience in developing training content, technical documentation, or knowledge materials.

• Proven experience in delivering training in classroom, virtual, or webinar formats to a variety of audiences.

• Preferred experience in supporting operational, technical, healthcare IT, government, or enterprise technology settings.

• Demonstrated capability to handle multiple projects and priorities in a dynamic environment.

• Exceptional communication skills, with the ability to articulate clearly, confidently, and comfortably to diverse audiences.

• Proficient in both verbal and written communication, including status reports, scoping documents, lessons learned, roadblocks/impediments, and other training-related documentation.

• Ability to convey ideas in both technical and user-friendly language.

• Proven track record of consistently meeting or exceeding established individual performance objectives and goals.

• Composed and focused approach to managing high-pressure escalations, roadblocks/challenges, and customer expectations.

• Must be a collaborative team player.

• Regular and dependable attendance is essential.

• Must be eligible to obtain and maintain a Public Trust Security Clearance.

• U.S. citizenship is required.

• Strong skills in technical writing, editing, proofreading, and content development are preferred.

• Experience in creating multimedia learning content such as videos, interactive tutorials, and web-based training is preferred.

• Excellent presentation, facilitation, and public speaking skills are preferred.

• Proficient in Microsoft 365 applications, including Word, PowerPoint, Teams, SharePoint, and Outlook is preferred.

• Experience with Learning Management Systems (LMS) and e-learning development tools is preferred.

• Ability to design visual training materials, process flows, and instructional content is preferred.

• Familiarity with adult learning principles, instructional design methodologies, and training best practices is preferred.

• Ability to rapidly learn and grasp new technologies, applications, and operational processes is preferred.

• Strong work ethic and accountability.

• Effective time management and multitasking skills.

• Dependable, punctual, and customer-focused.

• Team-oriented with a collaborative attitude.

• Meticulous attention to detail and quality.

• Strong problem-solving and analytical thinking abilities.

• Confident, calm, and articulate communicator.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and supportive work environment.

• Flexible work arrangements.