Technical Team Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• **What You’ll Lead & Deliver**

• **Team Leadership** — Foster a motivated, engaged, and values-driven team culture where individuals can flourish.

• **Operational Oversight** — Monitor Work In Progress closely to facilitate effective resource planning.

• **Financial Performance** — Achieve monthly and annual financial objectives for the Technical Team.

• **Quality & Compliance** — Regularly audit adjusters and promote a culture of continuous improvement.

• **Complaint Resolution** — Take ownership of complaint cases, support adjusters, and ensure prompt, fair resolutions.

• **Technical Authority** — Offer expert guidance, uphold superior technical accuracy, and disseminate bulletins on legal and market changes.

• **Client Excellence** — Grasp client requirements, generate high-quality communications, and cultivate robust relationships with insurers, brokers, and stakeholders.

• **Collaboration** — Partner closely with colleagues to achieve exceptional results on individual and portfolio losses.

• **Business Growth** — Enhance existing client relationships and assist in identifying new opportunities.

• **Cross-Group Integration** — Utilize the broader capabilities of the Davies Group to improve outcomes for policyholders.

⛳️ Requirements

• **What You Bring**

• **Claims Leadership Experience** — Established experience in a comparable technical or managerial position.

• **Professional Progression** — Advancement towards ACILA/FCILA or equivalent qualifications is preferred.

• **People Skills** — Exceptional communication, influence, and relationship-building skills.

• **High-Net-Worth & Property Expertise** — Proven history in general property adjusting and high-net-worth claims.

• **Major Loss Exposure** — Experience with significant losses is a notable advantage.

• **Resilience & Adaptability** — Ability to remain composed under pressure and adjust swiftly as priorities change.

• **Full UK Driving Licence** — Must possess a clean and valid driving license.

🏝️ Benefits

• **Career & Purpose**

• - Davies Innovation Lab

• - Leadership training programme

• - Funding for professional qualifications

• - Thrive at Davies; learning opportunities

• **Environmental & Social**

• - The Davies Foundation

• - Local charity funding

• - Pennies To Heaven

• - Employee Resource Groups

• - Employee volunteering programme

• **Financial Health**

• - Pension, 5% employee and 5% employer contribution

• - My Choices at Davies provides; High Street discounts and Financial wellbeing hub

• - Life assurance: x4

• - Refer a Friend

• - Cycle to Work Scheme

• - Lease car salary sacrifice

• - Davies Incentive Plan

• - Enhanced maternity, paternity and adoption pay

• **Mental, Physical & Emotional Wellbeing**

• - Wellbeing centre; move, munch, money & mind focus

• - Discounts with 100's of UK retailers

• - EAP; 24/7 confidential helpline

• - 25 days holiday, increasing to 26 days after 5 years and 27 after 10 years

• - Flexible working

• - Dress for your day

• - Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage

• - Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan