Technical Supporter – Rollout Management

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage the rollout of software updates, including planning schedules, defining scope, identifying target groups, assessing dependencies, and establishing maintenance windows.

• Ensure alignment of rollout activities with development, testing, technical deployment, release management, operations, security, and support teams.

• Aggregate and monitor status information, test outcomes, and release decisions.

• Facilitate communication regarding schedules, scope, impacts, maintenance windows, and known limitations.

• Monitor the progress of rollouts and coordinate any outstanding tasks with the relevant departments.

• Create, maintain, and continually enhance dashboards, reports, and analyses.

• Aggregate, validate, and prepare data related to rollouts, services, quality, and field operations.

• Develop, align, and regularly review key performance indicators (KPIs) to assess update campaigns, service quality, process performance, and operational effectiveness.

⛳️ Requirements

• A university degree, such as in industrial engineering, business administration, business informatics, or a technical field; alternatively, an equivalent qualification.

• Several years of professional experience in project, program, product, or rollout management, preferably in a technical and internationally focused environment.

• Expertise in project management methodologies, with experience in milestone, risk, resource, and stakeholder management.

• Strong comprehension of cross-functional end-to-end processes and the needs of market, service, and country organizations.

• Excellent command of both German and English.

• Robust knowledge of data analysis, data preparation, KPI development, and the creation and upkeep of dashboards and reports.

• Proficient use of analysis, reporting, and data visualization tools.

• Several years of relevant experience in technical service, remote support, rollout management, or KPI-based management, reporting, and dashboard creation.

• Strong organizational and analytical abilities, a confident and professional demeanor, sound decision-making skills, and exceptional communication and facilitation capabilities.

🏝️ Benefits

• Competitive total compensation package.

• Additional benefits and health programs, varying by position and location.

• This position may qualify for short-term incentive bonuses.

• Technology-enabled tools may assist in certain steps of the hiring process, always with human oversight.