Technical Support Representative – Solar Energy

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Offer fundamental technical support to customers facing issues with products or services.

• Diagnose and resolve technical problems, delivering prompt and effective solutions.

• Clearly explain technical resolutions to customers without technical backgrounds.

• Ensure precise ticket classification and management.

• Follow up with customers to verify that their issues are satisfactorily addressed and provide further assistance if needed.

• Refer complex problems to senior team members for resolution.

• Record customer interactions and technical challenges in a CRM system.

• Deliver outstanding customer service to promote customer satisfaction and loyalty.

• Follow company policies and procedures diligently.

• Achieve or surpass performance targets related to KPIs.

• Continuously enhance product, service, and process knowledge via training and ongoing learning modules.

• Work collaboratively with other departments to resolve customer inquiries.

• Maintain a positive, empathetic, and professional demeanor towards customers and team members.

⛳️ Requirements

• A minimum of 6 months of experience in a technical support role or equivalent experience is preferred.

• Strong communication skills, both verbal and written.

• Proficient in utilizing computer applications and software.

• Familiarity with CRM systems is preferred.

• Interest in the nature of the account (solar panels/solar energy) is preferred.

• Requirements for a work-from-home workstation apply.

🏝️ Benefits

• Competitive salary.

• Retirement Savings Program with Company Matching.

• Life Insurance coverage.

• Health Maintenance Organization (HMO) coverage starting on day 1.

• Paid time off.

• Birthday leave.

• Bonus and incentive programs.

• Opportunities for skills training and personal and professional growth.

• Employee Referral Program.

• Bring Your Own Device (BYOD) policy for work-from-home setup.

• Daily free lunch provided for onsite employees.

• Attractive office environment for onsite employees.