Technical Support Engineer

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Act as a technical support resource for client deployments and upgrades, ensuring timely and effective solutions.

• Identify and resolve issues related to Experlogix CPQ software, SQL Server databases, ERP and CRM integrations, and web-based applications.

• Work in collaboration with Product Development, Professional Services, and other cross-functional teams to investigate and address technical challenges.

• Cultivate and maintain technical expertise in Experlogix products, Microsoft technologies, ERP systems, CRM platforms, and SQL Server.

• Record troubleshooting steps, root causes, and solutions in the company knowledge base.

• Recognize recurrent issues and provide insights to enhance product quality, support processes, and customer satisfaction.

• Engage in continuous technical training and knowledge-sharing sessions.

• Appropriately escalate complex or product-related issues while ensuring ownership of customer communication and follow-up.

⛳️ Requirements

• Over 1 year of experience in technical support, application support, software development, IT support, or a related technical role.

• Experience with enterprise software solutions like Microsoft Dynamics, Salesforce, NetSuite, or other ERP and CRM platforms is preferred but not mandatory.

• Basic to intermediate knowledge of Microsoft SQL Server, including the capability to write SQL queries for troubleshooting and data analysis.

• Familiarity with web server technologies such as Internet Information Services (IIS), Windows Server, Apache, or similar platforms.

• Knowledge of web technologies including XML, HTML, CSS, JavaScript, and REST-based APIs.

• Exposure to object-oriented programming concepts or scripting languages is beneficial.

• Experience with .NET is advantageous, but a willingness to learn is equally appreciated.

• Strong analytical and problem-solving abilities.

• Experience in configuring virtual machines and remote desktop connections is advantageous.

• Excellent written and verbal communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.

• A sense of curiosity, persistence, and a passion for learning new technologies and resolving technical challenges.

• A customer-centric mindset with a dedication to providing exceptional service.

• Certifications related to Microsoft SQL Server, Microsoft Dynamics, Salesforce, Azure, or CPQ technologies are a plus but not essential.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Life Insurance.

• Voluntary Disability Insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• 401(k) with Company Match.

• Teladoc Virtual Healthcare.

• Health Advocate Program.

• Paid Holidays and Generous PTO—we encourage you to utilize it!

• Flexible work environment with trust and accountability.

• Opportunities for continuous technical learning and career growth.