Technical Support Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver extensive support, repair, and assistance to retail locations concerning POS software and hardware challenges.

• Repair and upkeep Point of Sale terminals, scanners/scales, printers, cash drawers, monitors, keyboards, computers, and associated software.

• Aid in the setup and installation of new hardware and POS-related software.

• Diagnose and troubleshoot core system remote devices.

• Execute computer-related break-fix repairs as required.

• Effectively manage time and prioritize tasks efficiently.

• Operate independently while sustaining strong communication with store personnel.

⛳️ Requirements

• Demonstrated experience and expertise in replacing, configuring, and setting up new hardware and software.

• Strong comprehension of POS hardware, including all associated peripherals.

• Skilled in electronic troubleshooting at the board level.

• Able to repair terminals, computers, and peripherals at the component level.

• Proficient in networking.

• Must possess equipment, including dual monitors and a reliable wired internet connection.

• Availability to work night shifts.

🏝️ Benefits

• Full-Time Temporary Position.

• Remote work arrangement.

• Use of personal equipment, including dual monitors and a strong wired internet connection.