Technical Support Level 1

This is a fully remote position, open to applicants in Lebanon.

📋 Description

• Offering assistance through phone, email, and chat channels

• Actively engaging with customer-reported issues and ensuring problems are resolved

• Investigating, diagnosing, troubleshooting, and determining solutions to customer problems

• Adhering to standard protocols for the proper escalation of unresolved issues through the relevant internal channels

• Utilizing available information to deliver prompt, accurate, and intelligent support to customers

• Mastering the tracking system to log customer interactions and the resolution of all issues

• Creating documentation and information for both internal and external use within knowledge base articles

⛳️ Requirements

• Possession of a Business degree

• Exceptional written and verbal communication skills in English (Native Level)

• Demonstrated experience in Customer Support, Technical Support, or a similar role

• Proficient troubleshooting and time management abilities

• Solid understanding of computer systems, mobile devices, and other technological products

• Capability to diagnose and resolve basic technical issues

• Strong listening and analytical capabilities

• Ability to perform under pressure and prioritize tasks to meet deadlines

• Highly organized with a keen attention to detail

• Competence in troubleshooting and addressing issues as they arise

• Capacity to work independently as well as collaboratively within a team

🏝️ Benefits

• Class A Insurance