Technical Support – Immunoassay

This is a fully remote position, open to applicants in Italy.

📋 Description

• Deliver expert-level technical assistance for diagnostic hardware systems, encompassing instruments, devices, and associated peripherals.

• Quickly respond to customer inquiries whenever local engineers require support, either through virtual assistance or on-site visits.

• Maintain a comprehensive understanding of the diagnostic hardware product range, including specifications, functionalities, and common challenges.

• Monitor and evaluate support metrics to detect trends, recurring problems, and opportunities for enhancing service efficiency and reducing parts costs.

• Manage inquiries related to troubleshooting, maintenance, and repairs.

• Take proactive measures to ensure optimal efficiency within the Service organization throughout Europe.

⛳️ Requirements

• Associate’s degree or Bachelor’s degree in Biomedical Engineering, Electronics, Information Technology, or a related discipline.

• At least 3 years of experience in technical support, particularly with hardware systems in the diagnostics or medical device sectors.

• Strong comprehension of diagnostic hardware systems, including installation, maintenance, troubleshooting, and repair processes.

• Exceptional problem-solving abilities with a talent for diagnosing and resolving intricate hardware issues.

• Strong verbal and written communication skills.

• Capability to clearly articulate technical information to non-technical users in both English and Italian.

• Willingness to travel within Europe to client sites or meetings approximately 70% of available working time.

🏝️ Benefits

• Enhanced pension plan contributions.

• Ticket Restaurant.

• Supplementary health insurance (assicurazione integrativa).

• Bonus / Incentive Pay: 10% of annual base salary.