Technical Support, German

This is a fully remote position, open to applicants in Romania.

📋 Description

• Evaluate incoming support requests and determine suitable solutions based on available foundational data and technical expertise.

• Elevate unresolved Level 1 support inquiries to a higher technical tier following the established protocols.

• Oversee and manage support requests throughout their lifecycle until they are resolved.

• Notify the manager promptly of any incidents identified during the processing of requests.

• Handle support requests from colleagues during periods of absence to maintain business continuity.

• Translate support requests or other documents as requested by the manager.

• Adhere to internal procedures and operational instructions.

• Manage support requests with consideration for warranty costs and recommend part replacements when appropriate.

• Suggest the creation or updating of items and databases to enhance the knowledge base continuously.

• Implement and conform to the client's quality management system standards.

⛳️ Requirements

• Technical degree from a university (preferably in automotive, mechanical, or electrical/electronic fields).

• Proficient in German.

• Intermediate to advanced proficiency in English.

• Enthusiastic about the automotive sector.

• Entry-level experience is acceptable.

🏝️ Benefits

• Holiday Voucher.

• Private medical insurance.

• Performance bonus.

• Easter and Christmas bonuses.

• Employee referral bonus.

• Bookster subscription.