Technical Support Engineer – Tier 3, Healthcare/SaaS/EHR/MySQL

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct investigations into high-level escalations by analyzing application logs, auditing system workflows, and executing code-level reviews.

• Develop and run complex MySQL queries to detect data inconsistencies and carry out thorough audits.

• Identify and resolve HL7 and API issues to guarantee real-time data synchronization between the Raintree platform and external EMR/EHR systems.

• Enhance the quality of new releases by pinpointing edge-case failures during the Beta testing phase.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Health Informatics, or a related technical discipline (or equivalent experience).

• Over 4 years of experience in a technical support or application engineering position, preferably in the Healthcare SaaS sector.

• Knowledge of HIPAA regulations and SOC2 security standards pertaining to Patient Health Information (PHI).

• Proficient in MySQL with a strong understanding of HL7 and APIs.

• Capability to analyze application logs and navigate a codebase effectively.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development opportunities

• Performance bonuses

• Remote work environment