Technical Support Engineer, L3

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical assistance, configuration, and troubleshooting for the Sumsub platform tailored for B2B clients.

• Conduct technical evaluations of reported issues and establish resolution strategies.

• Engage daily with engineers to provide actionable technical plans or manage escalated cases.

• Collaborate with various teams to address clients’ technical inquiries.

• Serve as a bridge between clients and internal Sumsub resources.

• Communicate with clients via chat, email, and outbound calls.

• Design and execute custom solutions involving basic scripting or coding.

⛳️ Requirements

• Proficient in both English and Mandarin.

• Experience in troubleshooting web applications.

• Basic knowledge of programming fundamentals, including data types.

• Experience in troubleshooting web applications utilizing REST APIs.

• Practical knowledge of SQL-like databases.

• Basic scripting abilities in a preferred programming language.

• Familiarity with HTML and CSS.

• Commitment to providing exceptional support service.

• Knowledge of Kibana or the Elastic Stack is an advantage.

• Experience supporting or working with mobile or web SDKs is beneficial.

• Practical experience in API troubleshooting is an asset.

• Background in technical support for web or mobile applications is advantageous.

• Understanding of cryptocurrency, fintech, banking applications, or services is a plus.

🏝️ Benefits

• Remote-first, trust-based work culture.

• Flexibility to work from your preferred location.

• No mandatory office days and absence of attendance monitoring.

• Access to offices or coworking spaces in select locations, based on employee preference.

• Birthday holiday.

• Ten personal days each year.

• Seven sick days without the need for documentation.

• Role-specific learning opportunities and sponsorship for professional events.

• Financial bonuses for marriage and the arrival of a new baby.

• Fully funded team offsites multiple times a year.

• Provision of tools and hardware.

• Commitment to an equal opportunity and inclusive workplace.