Technical Support Engineer II

This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversee investigations involving Akamai's Guardicore Micro-segmentation and Zero Trust offerings for clients.

• Acquire and deepen expertise in micro-segmentation and zero trust network security.

• Establish and nurture robust relationships with large enterprise clients as the main point of contact for technical inquiries and concerns.

• Take ownership of problem resolution and collaborate with internal teams.

• Evaluate technical issues and suggest solutions to mitigate future occurrences.

• Collaborate closely with Engineering teams on customer-related issues.

⛳️ Requirements

• Extensive background in delivering technical solutions and support to enterprise clients.

• Previous experience as an Escalation Engineer, working alongside Support engineers, R&D, and QA teams.

• Proficient knowledge of the Linux Operating System (Mandatory).

• Proficient knowledge of the Windows Operating System (Mandatory).

• Fundamental understanding of Networking.

• Knowledge of Virtualization technologies.

• Familiarity with Cloud Technologies.

• Understanding of K8S.

• Knowledge of databases such as Elasticsearch, MongoDB, and PostGreSQL.

• A focus on high availability and responsiveness.

• Exceptional communication skills for conveying complex technical information to both technical and non-technical audiences.

• Strong interpersonal skills along with a customer-centric mindset.

• Capability to build and sustain professional relationships.

• Native proficiency in Japanese.

• Business-level proficiency in English, both spoken and written.

🏝️ Benefits

• Benefits that promote health, well-being, financial security, and life beyond work.

• FlexBase flexible working arrangements: options to work from home, in an office, or a combination of both.