Technical Support Engineer II

This is a fully remote position, open to applicants in India.

📋 Description

• Acquire comprehensive knowledge and hands-on experience with Akamai's Guardicore Segmentation and zero trust network security.

• Serve as a reliable support partner to address customer inquiries and challenges.

• Take ownership of problem resolution and collaborate with internal teams effectively.

• Lead investigations related to Akamai's Guardicore Segmentation and Zero Trust products for customers.

• Evaluate current technical issues and recommend solutions to avoid future occurrences.

⛳️ Requirements

• Minimum of 3 years of pertinent experience.

• Bachelor's degree in Computer Science, Engineering, or a related discipline.

• Proven experience in delivering technical solutions and support to B2B clientele.

• Proficiency in the Linux Operating System (essential).

• Fundamental understanding of networking concepts.

• Familiarity with virtualization technologies.

• Knowledge of cloud technologies.

• A proactive mindset focused on high availability and responsiveness.

• Basic familiarity with a scripting language such as Bash, PowerShell, or Python.

🏝️ Benefits

• Comprehensive benefits that promote health, well-being, financial security, and a fulfilling life outside of work.

• FlexBase flexible work arrangements: choose to work from home, in an office, or a blend of both.