Technical Support Engineer, French/German

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Deliver front-line technical assistance through phone, email, and chat for NETGEAR enterprise networking products and platforms.

• Identify and resolve moderately complex wired and wireless networking challenges using systematic troubleshooting techniques.

• Refer complex or unresolved issues to L3 engineers and work collaboratively towards effective solutions.

• Oversee a queue of support tickets, ensuring prompt and precise resolution.

• Work alongside peers, senior engineers, and cross-functional teams to address issues and exchange knowledge.

• Record troubleshooting steps, findings, and resolutions in internal documentation systems.

• Strive to meet and exceed targets for customer satisfaction, productivity, and quality.

• Recognize recurring issues and contribute to enhancements in processes and products.

• Keep up-to-date with NETGEAR products, tools, and networking principles.

⛳️ Requirements

• Over 3 years of experience in technical support, ideally in a networking-centric role.

• Proficiency in French or German alongside English.

• Strong grasp of wired and wireless networking principles, protocols, topologies, and technologies.

• Experience with remote diagnostic tools and ticket management systems.

• Excellent communication and interpersonal abilities with a customer-centric focus.

• Capable of handling multiple priorities and performing effectively under pressure.

• Team-oriented, flexible, and eager to learn new skills.

• Bachelor's degree in Information Technology, Engineering, or a related field, or equivalent practical experience.

• CCNA, CompTIA Network+, or similar certification is preferred.

• Must be eligible to work in Ireland without the need for visa sponsorship.

🏝️ Benefits

• Equity

• Bonus

• Equal consideration for employment

• Confidential handling of applicant information in line with EEO guidelines