Solutions Support Engineer

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Provide expert-level technical assistance across the Wiz cloud-native security platform.

• Investigate and resolve customer inquiries related to cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity and access management, network analysis, and data security.

• Address cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms.

• Troubleshoot IAM and permissions issues, network connectivity, API authentication, and scanning infrastructure challenges.

• Resolve workload scanning and runtime security concerns, including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring.

• Analyze vulnerability findings, triage false positives, validate detection accuracy, investigate SBOM/SCA results, and evaluate secret detection and patch management coverage.

• Support shift-left security workflows, such as CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning.

• Design and implement automation for AI-agent and agentic workflows to enhance triage accuracy and resolution efficiency.

• Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.

⛳️ Requirements

• 5+ years of practical technical experience in customer support, technical support, system administration, or a similar customer-facing role.

• 2+ years of experience with cloud platforms (AWS, Azure, GCP), including IAM, networking (VPCs, security groups, firewalls), and fundamental compute/storage services.

• 1+ years of hands-on experience in deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications.

• Strong knowledge of cloud security principles: identity and access management, network segmentation, compliance frameworks, and security posture assessment.

• Experience in reading and debugging code in one or more of the following: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL.

• Proficient in command-line tools and Linux operating system environments.

• Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tools into technical workflows.

• Applicants must possess the legal right to work in Ireland without visa sponsorship.

• Preferred: experience in vulnerability management, SBOM/SCA analysis, or CVE triage workflows.

• Preferred: practical experience with threat detection, runtime security, or SIEM/SOAR integrations.

• Preferred: experience in building or supporting agentic workflows, RAG architectures, or AI-powered automation.

• Preferred: familiarity with Infrastructure-as-Code, including Terraform, CloudFormation, and Helm, as well as CI/CD pipelines.

• Preferred: experience with GraphQL or REST API debugging and integration.

• Preferred: background in CIS, NIST, SOC2, PCI-DSS, or HIPAA compliance frameworks.

• Preferred: experience with ServiceNow, Jira, or Zendesk in a support engineering context.

🏝️ Benefits

• No specific benefits, perks, or compensation extras are stated in the posting.