Technical Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate with field technical teams and Engineering to diagnose and address performance and configuration challenges for StarTree clients.

• Offer customer support via tickets and Slack Connect, with Zoom available for more complex situations.

• Record solutions, best practices, and insights in StarTree's knowledge base.

• Mentor and guide team members to foster ongoing learning and enhancement.

• Communicate product feedback, feature suggestions, and trends to development teams to stimulate innovation and refine the product roadmap.

• Develop internal tools and optimize processes to boost team productivity and effectiveness.

• Operate both independently and collaboratively to provide prompt customer service.

• Support AI-driven innovations across various industries utilizing advanced data technologies, including vector indexes.

• Engage in on-call support for urgent production matters.

⛳️ Requirements

• 4-6 years of experience in Pre/Post-Sales or customer-facing positions.

• Practical experience with open-source data technologies.

• Familiarity with modern OLAP systems like Apache Pinot, Druid, or ClickHouse is advantageous.

• Experience with big data technologies such as Spark, Hadoop, and Presto/Trino is a plus.

• Strong knowledge and hands-on experience with OLAP, Analytics, Kubernetes, and SQL.

• Experience and/or a solid understanding of streaming technologies such as Apache Kafka.

• Proven troubleshooting abilities across systems, applications, networks, JVM, and Linux-based applications.

• Strong understanding of cloud infrastructure patterns and services within at least one major public cloud: Amazon AWS, Google Cloud, or Microsoft Azure.

• Certification in Solutions Architecture for one or more major public clouds is a bonus.

• Degree in Computer Science with a focus on Data Science, Data Engineering, or Data Analytics is a bonus.

• Located in India and available to work from 5:00 PM to 2:00 AM IST, primarily supporting US business hours.

🏝️ Benefits

• Continuous technical skill enhancement, exploration of innovative solutions, and growth opportunities.

• Opportunity to work with cutting-edge data technologies, including vector indexes.

• Participation in on-call rotation for urgent production issues.