Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide application and configuration assistance to dealers and integrators

• Support installation and service operations

• Offer support for Access Control solutions, specifically Infinias, along with 3xLOGIC video products and related technologies

• Develop and sustain a comprehensive understanding of supported 3xLogic products

• Maintain a basic understanding of product operating environments

• Diagnose and resolve issues related to customer hardware and software

• Address customer inquiries and alleviate concerns

• Remotely install, configure, and deploy software on physical servers and virtualized environments

• Troubleshoot issues reported by the system

• Resolve network connectivity problems

• Act as a liaison between customers and engineering teams

• Collaborate with sales, engineering, and product development teams to meet customer needs

• Document customer interactions in the ticketing management system

• Perform additional tasks as directed by management

⛳️ Requirements

• Extensive knowledge of Video Management Systems and Electronic Access Control Systems, in both on-premises and cloud-based formats

• Background in Video and Access Control Security Systems

• Strong organizational abilities

• Excellent verbal and written communication skills

• Ability to convey knowledge and translate technical concepts for non-technical customers

• Capacity to learn in a fast-paced environment

• Functional knowledge of Windows 10 and Windows Server 2008 through current versions

• Experience in troubleshooting system hardware, software, and integration issues

• Familiarity with setting up and using virtualized environments

• Experience with basic network and firewall configuration and troubleshooting network communication issues

• Strong understanding of database architectures and methodologies, preferably Microsoft SQL Server 2008+

• Proficiency in manipulating data effectively and efficiently using SQL

• Excellent knowledge of VM environments and Microsoft Clustering

• Ability to work independently without direct supervision

🏝️ Benefits

• Equal opportunity employment

• Commitment to equity, diversity, and inclusion in work environments

• Remote-based work arrangement