Technical Support Engineer

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Handle incoming support inquiries via calls and emails, utilizing technical expertise and empathy for customers.

• Assess whether issues can be resolved remotely or if they necessitate on-site assistance.

• Provide support to field service engineers by offering guidance, resources, and specialized technical knowledge.

• Continuously improve the solutions database to enhance troubleshooting efficiency and facilitate knowledge sharing.

• Analyze complex mechanical, software, and system problems with limited information.

• Educate customers on how to operate machinery and apply lean principles.

• Record support activities and updates in the CRM and online database system.

⛳️ Requirements

• Proficiency in English, both spoken and written.

• 3–5 years of practical experience in technical support.

• Demonstrated expertise in diagnosing, resolving, and implementing solutions for mechanical and software challenges.

• Strong skills in remote troubleshooting.

• Exceptional communication abilities and de-escalation techniques.

• Highly organized, analytical, and reliable, with strong time management skills.

• Comfortable working in fast-paced, high-technology settings.

• Customer-oriented with the capability to train and inspire users.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) retirement plan.

• Paid Time Off.

• Health Savings and Flexible Spending Accounts (HSA/FSA).

• Life and disability insurance.

• Coverage for critical illness, hospital indemnity, accident, and legal/ID theft protection.

• Employee Assistance Program (EAP).

• Comprehensive training on equipment and systems.

• Reasonable accommodations may be provided.