Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer concerns on a daily basis, ensuring prompt responses and maintaining high levels of customer satisfaction.

• Effectively manage the resolution of customer issues in accordance with SLA requirements.

• Contribute to the development of methodologies, best practices, and techniques aimed at enhancing the support process.

• Assist in building and enhancing Navina’s technical support knowledge base.

• Work collaboratively with R&D, Product, Customer Success, and Medical teams on intricate problem-solving and urgent escalations.

⛳️ Requirements

• Over 4 years of experience in a customer-facing Tech Support/Integration/Services role within a SaaS company or equivalent experience.

• Demonstrated expertise in SQL and data analysis.

• Proven track record of debugging web applications.

• Strong skills in project management.

• Exceptional problem-solving and troubleshooting abilities.

• Excellent verbal and written communication skills with customers.

• Familiarity with the US healthcare sector is a plus.

• Programming experience with JavaScript, Python, or Node.js is advantageous.

• Must be located in the U.S. Pacific time zone or available to work until 8:00 PM PST.

• Experience in troubleshooting data pipelines and ETL processes.

• Background in a rapidly growing organization.

• Strong presentation skills suitable for diverse audiences.

• Ability to convey thoughts and ideas clearly, concisely, and persuasively to various personas.

• Detail-oriented.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• Collaborative and inclusive work environment.