Technical Support Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the escalation point within the Support team for intricate system and API challenges.

• Utilize log analysis, database queries, API testing, and scripting to identify root causes.

• Investigate and resolve issues related to .NET (C#) and/or Node.js applications.

• Analyze logs, track application behavior, and replicate defects in lower environments.

• Create and oversee detailed JIRA tickets that include reproduction steps, logs, technical insights, and suggested solutions.

• Develop scripts and tools to automate repetitive troubleshooting tasks and expedite time-to-resolution.

• Recognize recurring issue patterns and advocate for permanent code-based solutions.

• Construct and sustain internal support automation, diagnostic tools, and enhancements to workflows.

• Provide status updates, timelines, workarounds, and resolutions to end users and stakeholders.

• Develop and maintain troubleshooting guides, runbooks, and knowledge base articles.

• Carry out additional duties and responsibilities as assigned.

⛳️ Requirements

• 2–4 years of experience in technical support, software engineering, application support, or a comparable hands-on technical position.

• Proficient in working with or providing support for .NET (C#) and/or Node.js applications.

• Comfortable analyzing application code, debugging system behavior, and creating scripts or lightweight tools.

• Working knowledge of SQL, RESTful APIs, and tools such as Postman or curl.

• Familiarity with C#, JavaScript/TypeScript, PowerShell, Python, or Bash.

• Strong comprehension of web applications, system integrations, and troubleshooting within distributed environments.

• Excellent communication skills, capable of conveying technical findings to both technical and non-technical audiences.

• Must reside and work in the US.

• Familiarity with Git, CI/CD, Docker, or Kubernetes is advantageous.

🏝️ Benefits

• Remote work.

• Equal Opportunity Employer protections and consideration for employment and advancement without regard to protected characteristics.

• Reasonable accommodations for individuals with disabilities.